Terms and Conditions for SmartRestra

Last Updated: 21 Feb 2025

Welcome to SmartRestra! These Terms and Conditions govern your access to and use of our website www.smartrestra.com and associated services, including QR-based digital menus and online ordering solutions. By using our platform, you agree to comply with these terms.

1. Ownership

SmartRestra is a digital product owned and operated by ALS StartInnovate Private Limited, a company registered under the Companies Act, 2013 in India.

2. Definitions

• “Company” refers to ALS StartInnovate Pvt Ltd, operating SmartRestra.
• “Platform” refers to the SmartRestra website, web application, and admin dashboard.
• “Restaurant” refers to businesses using the platform to manage digital menus and receive orders.
• “End User” refers to customers placing orders by scanning restaurant QR codes.
• “Subscription” means a paid plan availed by restaurants for premium services.

3. Services Offered

• QR-based digital menus for restaurants.
• Admin dashboards to manage items, orders, and analytics.
• QR-enabled ordering system for end users.
• Optional payment gateway integrations.
• Custom digital solutions for food service businesses.

4. Account Registration & Responsibilities

• Restaurants must register an account to access admin features.
• Restaurants are responsible for maintaining accurate menu and pricing information.
• End users are not required to register but must use the service in compliance with these terms.
• Restaurants must handle customer data responsibly and in accordance with our privacy policy.

5. Subscription & Payments

• SmartRestra offers free and paid subscription tiers.
• Paid plans unlock additional features and integrations.
• All subscription payments are non-refundable.
• Users can cancel at any time; services remain active until the current billing cycle ends.

6. Order Processing & Payment Gateway

• SmartRestra acts as a facilitator between end users and restaurants.
• Transactions are securely processed through third-party gateways (e.g., Razorpay, Cashfree).
• Disputes or refunds are the sole responsibility of the restaurant.

7. Platform Uptime & Liability

• We aim for 99% uptime on our services.
• We are not responsible for menu errors or technical outages.
• We are not liable for direct or indirect damages, including data loss or missed orders.

8. Data Privacy

• Data is handled in accordance with our Privacy Policy.
• User data is stored securely and is never sold to third parties.
• Users can request deletion of their data by contacting support.

9. Termination

• We reserve the right to suspend or terminate accounts violating our terms.
• Non-payment may result in suspended access.
• Fraudulent activity will lead to immediate account termination.

10. Limitation of Liability

• We are not responsible for food quality, order fulfillment, or third-party service failures.
• Use of SmartRestra is at your own risk.

11. Amendments

• We may modify these terms at any time.
• Significant changes will be communicated via email or website notice.
• Continuing to use the platform implies acceptance of updated terms.

12. Governing Law

• These terms are governed by Indian law.
• All disputes are subject to the jurisdiction of courts in Jaipur, Rajasthan.

13. Contact Us

For any questions, please contact us:
Email: support@smartrestra.com
Website: www.smartrestra.com
Owner: ALS StartInnovate Pvt Ltd

By using SmartRestra, you agree to these Terms and Conditions.