Terms and Conditions for SmartRestra

Last Updated: 21 Feb 2025

Welcome to SmartRestra! These Terms and Conditions govern the use of our website www.smartrestra.com and our services, including QR-based digital menus and online ordering for restaurants and their customers. By using our platform, you agree to comply with these terms.

1. Definitions

• “Company” refers to SmartRestra, the provider of QR-based digital menu solutions.
• “Platform” refers to the website, web application, and admin panel.
• “Restaurant” refers to businesses using SmartRestra to manage their digital menu and ordering.
• “End User” refers to customers who scan QR codes and place orders at a restaurant.
• “Subscription” refers to paid plans that restaurants purchase for premium services.

2. Services Offered

SmartRestra provides the following services:

• A QR-based digital menu system for restaurants.
• An admin panel for restaurants to manage their menu and orders.
• A web-based ordering system for end users after scanning a QR code.
• Custom solutions for restaurants based on their requirements.
• Payment gateway integration for secure online transactions.

3. Account Registration & Responsibilities

• Restaurants must register an account to use SmartRestra’s admin panel.
• Restaurants are responsible for maintaining accurate menu details, pricing, and item availability.
• End users do not require an account but must adhere to these terms when placing orders.
• Restaurants must ensure proper usage of customer data collected through the platform.

4. Subscription Plans & Payment

• SmartRestra offers both free and paid plans.
• Paid plans grant access to premium features and integrations.
• Payments for subscriptions are non-refundable.
• Users can cancel their subscription at any time, and future payments will be stopped after the current validity expires.

5. Order Processing & Payment Gateway

• SmartRestra facilitates order placement between end users and restaurants.
• Payments are securely processed via third-party payment gateways.
• SmartRestra does not handle refunds or disputes between restaurants and end users.

6. Uptime Guarantee & Liability

• We guarantee 99% uptime for our platform.
• While we take measures to ensure menu accuracy, we are not responsible for manual errors in menu details.
• SmartRestra is not liable for any losses arising from incorrect menu information or failed transactions.

7. Privacy & Data Protection

• Restaurants and end users agree to SmartRestra’s Privacy Policy for data handling.
• Customer order data is stored securely and can be deleted upon request.
• We do not sell or share user data with third parties without consent.

8. Termination & Suspension

• SmartRestra reserves the right to suspend or terminate accounts for violating these terms.
• Restaurants failing to comply with payment obligations may have their access revoked.
• Any fraudulent or unauthorized use of the platform will result in immediate termination.

9. Limitation of Liability

• SmartRestra is not responsible for order fulfillment, food quality, or customer disputes.
• We are not liable for technical issues caused by third-party integrations (e.g., payment gateway failures).
• Under no circumstances shall SmartRestra be held responsible for indirect damages, including lost profits or data breaches.

10. Modifications to Terms

• SmartRestra reserves the right to modify these terms at any time.
• Users will be notified of significant updates via email or platform notifications.
• Continued use of the platform after modifications implies acceptance of the revised terms.

11. Governing Law & Dispute Resolution

• These terms are governed by the laws of India.
• Any disputes shall be resolved through arbitration or legal proceedings in Jaipur, Rajasthan.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:
Email: support@smartrestra.com
Website: www.smartrestra.com

By using SmartRestra, you acknowledge that you have read, understood, and agreed to these terms.